Privacy Policy

Hanotify ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, including our website, mobile apps, and APIs (collectively, the "Platform").

By using Hanotify, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

• Account Information: Name, email, phone number, password.
• Store Information: Store name, address, business details.
• Orders and Transactions: Customer names, addresses, phone numbers, product details.
• Uploaded Files: e.g., order sheets from Google Sheets.

b. Automatically Collected Data

• Device Information: IP address, browser type, operating system.
• Usage Information: Pages visited, actions taken, time spent.
• Tracking Data: Cookies and tracking pixels (e.g., Facebook, TikTok) for analytics and marketing.

c. Third-Party Integrations

If you use integrations (e.g., Facebook Pixel, TikTok Pixel, Google Sheets), we may collect data shared by those services in accordance with their privacy policies.

2. How We Use Your Information

• Operate and maintain the Hanotify platform.
• Facilitate order management and delivery (especially for COD).
• Improve and personalize the user experience.
• Communicate with you (support, updates, promotions).
• Detect and respond to fraud, abuse, or security issues.
• Analyze performance and usage trends.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Hosting, analytics, support.
• Logistics Providers: For order deliveries.
• Third Parties With Consent: Integrations like Google Sheets or tracking pixels.
• Legal Authorities: When required by law or to protect our rights.

4. Your Choices and Rights

You may have rights to:

• Access or correct your data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent (e.g., for marketing emails).

To exercise your rights, contact us at privacy@hanotify.com.

5. Data Retention

We retain data as long as your account is active or as necessary to provide services. Some data may be retained longer for legal or operational purposes.

6. Security

We use industry-standard measures to protect your data. However, no method of transmission over the internet is completely secure.

7. Children's Privacy

Hanotify is not intended for individuals under 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes via email or through the Platform.

9. Contact Us

If you have any questions or concerns:

Hanotify
Email: privacy@hanotify.com
Address: [Your business address here]